Vacancy Detail

Service Desk Analyst

Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.

 

This is an opportunity to work for a business that is at the forefront of IT and has real career progression opportunities for hard working and driven candidates.

 

Interviews are taking place ASAP.

 

Location: Leicester

Salary: Up to £32,000 per annum

 

Skills/Requirements for the Service Desk Analyst:

• Previous experience within a Service Desk is vital within this role
• Excellent troubleshooting and problem solving skills
• Extensive Active Directory
• Strong O365 experience
• Ticket management experience including good time management
• Any experience of supporting MS Exchange is highly desirable
• Experience of working within an ITIL environment is highly desirable

 

Start date is ASAP for the Service Desk Analyst

 

The Service Desk Analyst will be responsible for:

• Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
• Being the first point of contact on the Service Desk.
• New Starters and Leavers administration from the technical perspective
• Working to and within already agreed SLA’s and KPI’s
• Providing Application Support when needed
• Providing high levels of 1^st call fix where possible
• Reporting faults and maintaining logs on desktop and laptop numbers within the business

 

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Location: Leicester | Salary: 30000 - 32000 per year | Job type: Permanent | Posted: 07/12/2024